TERMS AND CONDITIONS
Company name: The Green Soho Market S.L.
Registered at Registro Mercantil de Madrid. Tomo 33408 Folio 1 sección 8 Hoja. M601426.
Business address: C/ Mario Vargas Llosa 47 – 28229 Villanueva del Pardillo – Madrid.
Users are informed and freely accept that access to the Websites in no way implies the beginning of a commercial agreement with The Green Soho, who reserve the right to make whatever modifications they see fit to their Website without prior notification, changing, eliminating or adding both content and services, and also the presentation of and access to the server of the same.
This Web page aims to enable the user to access an on line shop and to offer information about the products on sale and related products.
These general conditions of contract are applicable to all commercial transactions performed via this The Green Soho Website.
Both access to this Web page, and the use of such information and content as appear on the same or can be accessed from the same, will be the sole responsibility of the user and The Green Soho will not be held responsible for such uses.
The Green Soho reserves the right to modify the legal conditions drawn up in this document which apply from the moment of publication.
USING THE WEB
Users undertake to make an appropriate and legal use of the Website and its contents, as stipulated by such laws as are applicable and by these general conditions of use, by generally accepted moral standards and public order, and any damage or grievance reulting from unlawful use of this web or non-observance of these conditions will result in the payment of indemnity to The Green Soho.
Users will refrain from:
Unauthorised or fraudulent use of this website and/or contents for unlawful purposes.
Access or attempted access to restricted areas or resources of the website without due observance of the conditions relevant to the same.
The introduction or spreading of computer virus or other physical or technical systems which are liable to damage the physical and technical systems of the domain, its suppliers or third parties.
Attempting to access, use and/or manipulate the data of the domain owner, third party suppliers or other users.
Eliminating, hiding or manipulating the notes on intellectual and industrial property and other identity data of the Website owner or third party content, and also of technical protection systems or other information mechanisms found in the content.
Obtaining or attempting to obtain contents using procedures or methods other than those, depending on different cases, have been made available for this purpose or are specified directly on the web pages where the content can be found, or those used generally on Internet, thus avoiding possible damage or the risk of disabling the contents and/or website.
Furthermore, customers undertake freely and completely to be subject to the following obligations:
To agree to provide true information for the data requested on the user registration forms or order request, and to keep these up-to-date at all times.
To accept the terms and conditions laid out in these General Contract Conditions, which try to offer the best possible service for the activities carried out by The Green Soho.
To agree to respect the confidentiality of personal access codes to our website.
Finally, users agree to enable delivery of orders by providing an address where delivery is effectively possible. Otherwise, The Green Soho accepts no responsibility for late or impossible deliveries of customer orders.
The Green Soho does not accept responsibility for the transmission, publication, storage, availability, reception, access to or use of the website, particularly the following:
Any failure of access or programming which causes an interruption related to the mobile application, the website, and its functioning, whatever the origin, or harmful elements or third party intervention, such as: server crash, updating and accuracy of data, upkeep, insufficient capacity for the systems needed for using the services on offer, etc.
Disloyal competition, or unlawful publicity as a result of transmitting, publishing, storing, providing, receiving, obtaining or accessing the website and its contents.
Factual inaccuracies, precision, pertinence and/or currency of the website and its contents.
Possible inadequacies in the expectations which the website and its contents may generate.
All commercial and brand names, or different signs contained in The Green Soho Website are the property of their owners and protected by law.
This web page, including the source and contents posted by the owner and assistants, is protected by current national and international intellectual and industrial property laws, including copyright, so that users are enabled to surf the pages and use them only for domestic purposes. Nevertheless, if you consider or know that they are in breach of intellectual or industrial property laws, please let us know as soon as possible at email@example.com.
On the other hand, this page indirectly uses certain terms and logos for information purposes; these are registered brands and we are not responsible for inadequate use by third parties.
Essential cookies are necessary for the website to function. Should you choose to deactivate these cookies, you will be unable to access all the available content, and it may also affect the functioning of the site.
Purpose of cookies
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These cookies activate the Google Analytics function. This software helps us to analyse visitor information, such as browser use, number of new visitors, and time spent at the website. This information allows us to improve our web and your experience.
You can use your browser options to allow, block or eliminate cookies installed on your computer. Should you block them, certain services which require their use may be unavailable.
https://support.google.com/chrome/answer/95647?hl=es Google Chrome
http://support.microsoft.com/kb/196955/es_ES Internet Explorer
http://support.apple.com/kb/HT1677?viewlocale=es_ES Safari for IOS (iPhone, iPad)
To use our website cookies are necessary. Cookies are used to remember recently accessed products, the browser terms used or information about access to your personal account at The Green Soho. If you wish, you can set your browser to warn you on screen about cookies and to prevent their installation on the hard disk. Please check your browser manual and instructions for further information.
Without affecting other current legislation, users are informed that the conditions of use of The Green Soho website are regulated according to regulations set out in Ley 34/2002, de Servicios de la Sociedad de la Información y del Comercio Electrónico (LSSI-CE).
In addition, The Green Soho certifies that no personal data submitted by the user by email in the course of commercial transactions will be use without prior permission or request from the user.
Our file is registered at the Agencia Española de Protección de datos (Spanish Data Protection Agency).
The Green Soho agrees to meet its obligation to complete privacy for personal data it uses and its obligation to observe confidentiality by adopting whatever methods are necessary to prevent loss, unauthorised manipulation, alteration, or modification or access.
The Green Soho is fully aware of the use and treatment to be given to personal data according to current legislation, and has a system to ensure security, integrity and confidentiality of data considered personal. To this effect, as well as fully observing each and every requirement laid down by Ley Orgánica 15/1999, 13th December, Protección de Datos de Carácter Personal, and by Reglamento (Real Decreto 1720/2007, 21st December), we guarantee a legal and loyal use of personal data and a system to exercise the right to access, rectification, cancellation, and opposition established by the aforementioned Ley Orgánica. The acquisition of services by users from this online shop implies their express consent for the use, manipulation and exchange of data with all companies and individuals who are directly or indirectly involved in the providing of our services.
Users give their consent for the sharing of data with The Green Soho’s partners, so as to provide services efficiently, for example our accountants who carry out customers’ invoices, the bank which provides our payment facilities and the Hosting service for the website to manage our database. You are giving us permission to transfer the data we collect to countries in the EU, although they may be transferred to countries outside the EU, including those which do not meet protection standards equivalent to LOPD, in which case your consent exonerates The Green Soho from article 34.e) LOPD.
The data collected are: name and surname, company name, company address, ID Number, telephone number and email address. The Green Soho does not store data of the credit cards used for payment by the customer. Such information is registered by SSL encryption by external integration by companies with the maximum security certification for credit card treatment by Visa and Mastercard.
The data is collected for purposes of “customer data management for online sales, invoicing and commercial communication”. This information is treated in the utmost confidence, privacy and following security guidelines according to current legislation.
The Green Soho Hill store all personal data on an automated file for the purpose of management, control, prevention and upkeep of services provided. This file meets all requirements and guarantees laid out in Regulations for Data Protection under the responsibility of The Green SohoMarket S.L. The Green Soho will only collect personal data of users which is pertinent, appropriate and unabusive.
Users authorise The Green Soho to use personal data both in automated and non-automated formats, but have the right to contact The Green Soho Registration Department to exercise their ARCO access, rectification, cancellation and objection rights as indicated, accompanied by a signed note and photocopy of their ID. The Postal address is Dirección postal del responsable del fichero: The Green Soho, The Green Soho s.l.; C/ Mario Vargas Llosa 47 – 28229 Villanueva del Pardillo – Madrid. Email: firstname.lastname@example.org
All deliveries on the Spanish mainland, whatever the weight, cost 5€ and will be delivered through CORREOS.
Deliveries to the Balearics, whatever the weight, cost 12 € and will be delivered through CORREOS.
Deliveries to the Canaries, Ceuta and Melilla, whatever the weight, cost 12€ to be delivered through CORREOS. These deliveries may be subject to Customs and Excise duties and local taxes about which the local authorities will notify you and charge the final customer.
Deliveries to EU countries, whatever the weight, cost 25€.
If you wish make a purchase on our website, and do not reside in any of the above countries, please contact email@example.com
Products marked as available on our website and which can be added to the Shopping
basket are ready for immediate delivery.
In the event of any incident The Green Soho will contact you as soon as possible to solve the problem.
HOW LONG WILL MY ORDER TAKE?
Once your order has been placed and payment effected, we will give your parcel to our delivery company and notify you by email.
Provided that all products are in stock, 90% of mainland orders are delivered in a period of 48/72 hours to the customer’s address, though sometimes it may take longer.
For your information we would like to remind you that deliveries to the Canaries, Ceuta and Melilla may be subject to Customs and Excise duties and local taxes about which the local authorities will notify you, and charge the client.
For the Canaries, Ceuta, Melilla and the Balearics delivery takes 4-5 working days, not including Customs and Excise Controls.
Delivery time for the EU will be notified at the moment of purchase.
The Green Soho reserves the right to retain an order for reasons of security, in which case the customer will be notified. Orders may be cancelled if payment/delivery information cannot be verified.
All prices on the webpage include VAT. Prices for additional services such as transport also include tax
The Green Soho accepts payment by debit and credit card (Visa, Visa Electron, Mastercard and other national and international cards). To this effect, we use a safe payment system provided by La Caixa (Caixa Bank).
The Green Soho does not store card data nor any other payment data. When providing bank details, you will be using an encrypted SSL (Secure Socket Layer) system and a secure connection between our website and the bank.
CANCELLATION, CHANGES AND REFUND POLICY
The Green Soho accepts the return of all orders and full refund of payment, provided delivery has not been effected. To cancel an order, contact The Green Soho directly at firstname.lastname@example.org
The Green Soho will refund any product which is new and has not been used. According to Ley 3/2014, which modifies Consumer and User legislation, the customer has 14 working days to exercise the right to cancel from the moment of delivery. The product should be returned in its packaging in the same conditions as it was sent. It must be in perfect condition and with its original packaging and any instruction leaflets or manuals. The customer must return the product by post (Post Office or SEUR), and is liable to pay postal costs. Once we receive the product and check it, we will proceed to refund the corresponding amount, not including postal costs for which the customer is liable.
In the case of defective products, The Green Soho will exchange them immediately and pay for delivery costs, provided the product is available. In the latter case, a full refund will be given to the customer and The Green Soho will be liable for any costs.
Nevertheless, The Green Soho may apply exceptions to the right to cancellation according to article 103, Ley de Consumidores y Usuarios 3/2014 (Consumer and User Law).
Lastly, when a purchase or service is incorrectly debited to a credit or debit card, the consumer or user can claim immediate cancellation of the amount debited. In such cases, the corresponding debit/credit transactions between The Green Soho and customer/user accounts will be effected as quickly as possible.
However, if the purchase was really made by the card-holder, and the claim for refund was not due to cancellation, the consumer/user (card-holder) will be liable to pay damages to the company for the cancellation.
consent AND LEGAL JURISPRUDENCE
The user accepts the conditions laid out and accepts legal responsibility in the case of breach of these terms and conditions, and all parties agree that in case of legal action originating from the use of the services offered or the contents contracted, the only competent legal body is Tribunales y Juzgados de la Villa de Madrid.